Shipping Policy
Shipping Policy – Ashley & Joshua
At Ashley & Joshua, we aim to deliver every order as efficiently and reliably as possible. This Shipping Policy explains our delivery timelines, shipping conditions, and procedures so customers know exactly what to expect when placing an order with us.
Delivery Timeframes
Orders are generally prepared and dispatched within 24 to 72 hours after purchase confirmation.
Once shipped, delivery typically takes 5 to 14 business days. However, because shipments are handled internationally, delivery may occasionally take up to a maximum of 30 business days due to factors such as customs processing, international logistics, or seasonal demand.
Delays that occur within this stated timeframe are not considered non-delivery and do not qualify for refunds or chargebacks.
Delivery timelines may be influenced by circumstances including, but not limited to:
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Weather-related disruptions
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Busy periods such as holidays or promotional events
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Customs clearance procedures
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Events beyond our control (force majeure)
If an order has not arrived after 30 business days, customers are encouraged to contact our support team so we can review the situation and assist further.
Free Shipping
Ashley & Joshua offers free shipping on all orders.
No shipping fees are charged, regardless of order value or destination. This is part of our commitment to providing a straightforward and pleasant shopping experience.
Shipping Origin and Method
All orders are shipped directly from our international fulfillment centers.
Shipping from our overseas warehouses allows us to streamline operations, reduce handling time, and maintain consistent quality control for every order.
By placing an order, customers acknowledge and accept that shipments originate from an international warehouse and that any returns must be sent back to the same facility.
Order Processing
After placing an order, customers will receive an order confirmation email containing all relevant purchase details.
Orders are processed and dispatched within 24 to 72 hours.
Once the order has shipped, a confirmation email containing a tracking number will be sent so the shipment can be monitored.
Order Tracking
Tracking information is provided for every order.
The tracking number allows customers to follow the progress of their shipment and stay informed about its location and expected delivery.
Customer Support
If you have questions regarding your order, shipment status, or this Shipping Policy, our customer service team is ready to assist.
📧 Email: support@ashleyjoshua.com
We strive to respond to all inquiries promptly and professionally.
Limitations and Exceptions
While we make every effort to meet estimated delivery times, delays may occur due to circumstances outside our control, including:
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Customs inspections or processing
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Severe weather conditions
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Force majeure events
Customs-related delays, import inspections, or duties are beyond our control and do not constitute grounds for refunds, chargebacks, or disputes. Ashley & Joshua is not liable for such delays, and we appreciate your patience and understanding.
Final Notes
Ashley & Joshua is committed to offering a smooth and dependable online shopping experience, including transparent and reliable shipping practices.
By placing an order, you agree to this Shipping Policy and our Terms & Conditions, including policies relating to delivery timelines, returns, and refunds.
For further assistance or additional information, please contact us at:
📧 support@ashleyjoshua.com